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Beautiful room Good location The scenery at the pool was awesome
Deborah
november 2024
Great location able to walk to Banyon Drive & Gardens. The hotel gave us drink vouchers, golf and snorkling vouchers. The bed was very comfortable and we had a 180 view of the harbor which was stunning. Breakfast was a la cart but very delicious. And the pool was right on the waterfront so nice spot.
Magen
august 2025
The rooms were spacious and clean. I didn't experience noise from adjacent rooms. Breakfast items were quite good. Free use of pool towels and snorkeling gear. The valet parking was quick and worth the daily fee.
Susan
april 2025
Everything about staying at the Grand Naniloa is Always Excellent and an Amazing 😍 place to enjoy the island adventures and amenities this place has. Plus they treat their guests with Kindness and Very Hospitality -Aloha.
Geneson
februar 2025
Wonderful view of Hilo Bay from our 8th floor room. Room was small, but modern, clean and big enough for us. The grounds by the water are beautiful. We enjoyed a very pleasant morning walk there and a bagel with cream cheese, but the espresso machine was unavailable because of a ruptured hose carrying water to the machine. Estimated repair time, from a restaurant staffer: Six weeks! Three to get the replacement hose from the New England manufacturer, and three to schedule the installation.
Steve
mai 2024
Nice location-by the ocean; great views; valet and housekeeping were excellent. I enjoyed all of the Merrie Monarch activities- but couldn’t watch Merrie Monarch in my room.
Mary
april 2024
The location right on the water was so tranquil and instantly relaxing. A car is ideal, much easier to get to the supermarket and restaurants. The staff were super helpful. The gym was well equipped and with a view. Drinks at the lobby bar were great, too.
Christopher
august 2023
we really enjoyed your staff . for example, I asked for towels and they were in our room in 20 minutes. we added an additional night to our stay and the staff was able to keep us in the same room. location is great we will be back.
William
august 2023
The room was clean and had good thick towels. I enjoyed the warm chocolate chip cookies that I was given at check-in. The food at the hotel restaurant was very good! Live entertainment in the hotel lobby/bar was entertaining.
Kim
desember 2023
The ocean veiw room on the 5th floor was exceptonal. The first room the had us in had a veiw of the roof and roftop equipment. I would highly recommend te ocean veiw room. Staff upgraded us for free but It would have been tragic to have to have spend 4 days looking at that roof. The staff at the hotel from front desk, valet, house keeping staff, bar staff, entertainment, was all to shelf. I would highly recommend this resort to anyone.
Cyndie
juni 2023
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